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How We Keep Your Account Safe and Private

When you open an account with surgadewa login and deposit via DANA, OVO, GoPay or QRIS, your information stays encrypted and secure.

End-to-end encryption on all depositsNo sharing your account data with third partiesYour withdrawal requests verified before payout
Explore the Lobby Read FAQ
surgadewa login How We Keep Your Account Safe and Private
HELP WITH YOUR DATA

How to Contact Us About Your Privacy

Live Chat Open your account and head to the live chat widget in the bottom right.
Email Support Send privacy concerns, data access requests or account verification questions to our support inbox.
Account Settings Log in, tap Settings > Privacy & Security to review what we've stored on…
HOW WE OPERATE

Data Handling, Security and Your Control

Encrypted Transactions

Every deposit via DANA, OVO, GoPay or QRIS and every withdrawal request is encrypted before it leaves your device. We use industry-standard SSL protocols so your payment details are never exposed in transit.

Cookie and Tracking Policy

We use cookies to keep you logged in, remember your language preference and prevent fraud. You can disable non-essential cookies in your browser settings without losing core account functionality.

Account Verification

When you withdraw, we verify your identity by cross-checking your registered email and phone number. This step protects you from unauthorized access and fraudulent payouts from your account.

Data Retention

We keep your personal data and transaction history for the life of your account plus two years after closure to meet legal requirements and handle any disputes or refund inquiries.

Third-Party Sharing Limits

We share your data only with payment processors, compliance partners and fraud-detection vendors — never with marketers or data brokers. All partners sign strict confidentiality agreements.

Your Privacy Rights

You can request a copy of all data we hold, ask us to correct errors, update your preferences or withdraw consent to communications. Contact support to exercise these rights anytime.

Privacy Policy Questions Players Ask

We collect your full name, email, phone number, date of birth and residential address to verify your identity. When you deposit via DANA, OVO, GoPay or QRIS, we also record your payment method and transaction history. This data helps us prevent fraud and comply with local financial regulations.

We retain your personal and transaction records for two years after account closure. This period allows us to respond to payment disputes, handle refunds or chargeback requests, and meet legal record-keeping obligations. After two years, your data is securely deleted.

Yes. Log in to your account and go to Settings > Privacy & Security to download a copy of your data. You can also request deletion of inactive account data by contacting live chat or email support. Where local law permits, we will delete data that is no longer necessary for account operation or legal compliance.

We do not sell your data. We share it only with payment processors, fraud-detection services and compliance partners who help us keep your account secure and process your DANA, OVO, GoPay and QRIS transactions. All partners are bound by confidentiality agreements.

All deposits and withdrawals are encrypted end-to-end using SSL 256-bit encryption. Your DANA, OVO, GoPay or QRIS details are never stored on our servers in plain text. When you withdraw, we verify your identity via your registered email and phone before releasing funds to your account.

We use session cookies to keep you logged in and analytics cookies to track site performance and detect fraud. Essential cookies cannot be disabled without losing account access, but you can turn off non-essential cookies in your browser settings. You will still be able to log in and play.

Contact our live chat or email support immediately with details. We will help you change your password, review recent login activity and enable two-factor authentication if available. Players in Surabaya or Bandung can reach us 24/7 through the support channels listed in your account.

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