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How We Protect Your Account and Data

surgadewa login built this page to show you exactly how we handle your personal information, payment details, and account access.

Account security verifiedData encrypted end-to-endLocal law compliant
surgadewa login How We Protect Your Account and Data
REACH OUR TEAM

Get Help With Legal and Account Questions

Live Chat Our support team in Surabaya answers account and legal queries daily, 08:00–23:00 WIB.
Email Support Send account or legal concerns to [email protected]. We reply within 24 hours on weekdays.
Account Settings Update your contact information, withdrawal method, or communication preferences directly in your account.
HOW WE OPERATE

Data Handling, Security, and Your Rights

Data Encryption

Your login, bank details, and transaction history travel through SSL 256-bit encryption. Payment partner servers store deposit records; we never hold unencrypted card or bank account data on our servers.

Cookie and Tracking

We use session cookies to keep you logged in and analytics cookies to measure page speed and user flow. No third-party advertisers track you across the web. You can disable non-essential cookies in your browser settings without affecting your account.

Account Verification

Before your first withdrawal, we verify your identity by checking your registered phone number and email. High-value withdrawals may trigger additional verification—a step that protects both you and our payment partners.

Data Retention

We keep account records, deposits, and withdrawals for seven years to comply with local tax and anti-fraud law. After closure, your personal data is anonymised within 90 days unless legal obligations require longer storage.

Access and Changes

You can download all your personal data—account info, transaction list, communications—by emailing [email protected] with proof of identity. Requests are processed within 14 business days.

Dispute and Contact

If you believe your data has been misused or your account restricted unfairly, contact our Compliance Officer via email. We investigate all disputes within 30 days and send you a detailed response.

Your Rights, Data, and Account Access

We collect your name, email, phone number, country, and payment method to verify your identity and process deposits via DANA, OVO, GoPay, and QRIS. We also log your login date, IP address, and device type for fraud detection. We never sell this data to third parties.

Yes. Email [email protected] to request account closure. We anonymise your personal data within 90 days; however, transaction records and payment history are kept for seven years under local law compliance. Your request is processed in 14 business days.

We keep all transaction history for seven years to meet tax and anti-money-laundering regulations. After that period, records are archived and no longer accessible to you. This applies whether your account remains active or closed.

Contact our support team via live chat or email with your transaction ID and details. We investigate within seven business days, checking with DANA, OVO, GoPay, QRIS or your bank partner. You'll receive a full account of what happened and next steps.

Yes, we use session and analytics cookies to keep you logged in and improve site speed. You can disable non-essential cookies in your browser settings. Session cookies cannot be disabled without affecting your account access, but analytics cookies are optional.

Email [email protected] with your username and a copy of your ID. We'll compile your account profile, deposit and withdrawal list, and any communications within 14 business days. The file is sent to your registered email in CSV format.

Account restrictions happen when we detect unusual activity, failed verification, or suspected fraud. We'll notify you by email or live chat with the reason. You can appeal within 30 days by providing additional information or documents to our Compliance Officer.